Holidays/Time off : Solid Ground Landscaping understands the importance of holidays with Loved ones. There are select holidays that we will not be in full operation.. These holidays include Thanksgiving, Christmas, and any holiday that may fall on a Monday. Phone calls and emails received on a vacation day will be responded to promptly.
Rainy Day Policy :: We want to keep your lawn tidy, our employees safe, and our equipment in good condition. To make sure this happens, we reserve the right to adjust service times or delay appointments in the event of rain. We'll do our best to serve you as soon as possible. Should South Florida receive rain, we will use our best judgment to continue mowing or delay your service depending on the amount and severity of the rain. We try to ensure ample time for the ground to dry so our equipment does not damage your yard.
Property Damage :We carry liability for your protection. If damage occurs, and you believe it is a result from our company, we will come out and inspect it. Depending on the type and extent of damage, we will either repair it ourselves or source the repair to an outside company. .
Please review property damage exceptions:
- Items left in the yard (such as hoses, balls, toys) cannot always be seen in the grass.
We try our very best to avoid them, but if they are damaged, we won't be able to repair or replace them.
- Sprinkler heads or hubs:
- Prior to mowing:
- We request you flag any heads or hubs that do not retract into the ground completely.
- We will avoid all flagged items, should any of these item fail to be flagged and are damaged by our equipment we will not be able to repair or replace them.
