General Solid Ground Landscaping Terms & Policies

Thank you for choosing Solid Ground Landscaping. By utilizing our services, you agree to the terms and conditions outlined in this policy.

Solid Ground Landscaping understands the importance of spending time with loved ones. As such, we observe certain holidays where we may not be in full operation. These holidays include:

• Thanksgiving
• Christmas
• Any holiday that falls on a Monday

During these holiday periods, phone calls and emails may be delayed, but we will respond to them promptly once we return to full operations.

                                                                                                                                                            2. Rainy Day Policy

To ensure your lawn is properly cared for and our employees and equipment remain safe, we reserve the right to adjust service times or delay appointments due to rain. In the event of rain, we will use our best judgment on whether to continue mowing or delay services depending on the severity of the weather.

We aim to ensure that the ground has sufficient time to dry to avoid damage to your lawn or equipment. If South Florida experiences rain, we will make every effort to reschedule as soon as possible.

We carry liability insurance to protect both you and our team in the event of damage during service. If you believe that damage has occurred due to our services, we will promptly inspect the property. Based on the type and extent of the damage, we will either repair it ourselves or refer you to an external company for repairs.

• Items Left in the Yard: Items such as hoses, balls, and toys may not always be visible in the grass. We do our best to avoid them, but if these items are damaged, we will not be responsible for repairing or replacing them.
• Sprinkler Heads or Hubs: 
  • Before Service: We request that you flag any sprinkler heads or hubs that do not retract fully into the ground.
  • We will avoid flagged items. However, if these items are not flagged and are damaged by our equipment, we will not be responsible for repairing or replacing them.

Solid Ground Landscaping SMS Terms & Conditions: We are committed to ensuring that your data is not transferred to external organizations and have implemented strict policies to prevent unauthorized sharing of user data.' We are a Landscaping coming that doesn't send promotions via SMS. Our sms communication to clients is very basic and simple and we provide ways to STOP, CANCEL AND UNSUBSCRIBE to sms texts whenever you request. 

                 Data Collection: We collect your name, email address, mailing address, and mobile phone number when you seek services from Solid Ground Landscaping               This information is collected  verbally via over the phone or in person.

• Data Usage: We use your data solely for sending updates, and reminders related to our products or services. examples : Schedule and Confirming service appointments. Weather Delays, ETAs, Customer support. 
• Data Security: We protect your data with secure storage measures to prevent unauthorized access.
• Data Retention: We retain your information as long as you are subscribed or a customer of ours. You may request deletion at any time but communication and texting keywords like 'STOP' 'CANCLE' OR UNSUBSCRIBE'
• Message and Data Rates: Message and data rates may apply. Your mobile carrier may charge fees for sending or receiving text messages, especially if you do not have an unlimited texting or data plan.
• Messages: Messages are recurring, and message frequency varies.
• Contact Information: For assistance, contact Solid Ground Landscaping at (954) 613-1999 or via email at Office@Solidgroundlandscaping.us. To stop receiving messages, reply ‘STOP’ 'CANCEL' or ‘UNSUBSCRIBE’ to this number or email.
• Opt-Out: You can opt out of the SMS at any time by texting, emailing, or replying ‘STOP’ 'CANCEL' or ‘UNSUBSCRIBE’ to (954) 613-1999 or emailing : Office@Solidgroundlandscaping.us. After unsubscribing, you will receive a final SMS confirming your unsubscription, and we will remove your number from our list within 24 hours.
• HELP: For additional assistance, text 'HELP' and you will receive a response with our phone number, email, and website. We are here to help you!
• Non-Sharing Clause: We do not share your data with third parties for marketing purposes. Solid Ground Landscaping will not sell, rent, or share the collected mobile numbers.